Norm introduced me to the concept of the "Wicked Question". Now this has more direct practicality. These are questions to which there is no simple answer. The Plexus Instititute defines it as:
" A question is 'wicked' if there is an embedded paradox or tension in the question. the embedded tension or paradox is an opportunity to tune to edge of chaos. This is an area of great creativity and innovation. "
Plexus discusses how to use these questions in many situations include when "the context seems overwhelming and confusing and the group needs an approach to make sense of the patterns".